Welcome to Stanley Lanka. By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully.
1. General
Stanley Lanka reserves the right to modify these terms at any time without prior notice. Changes will be effective upon posting on this page.
- By placing an order, you confirm that you are at least 18 years old or have parental/guardian consent.
2. Warranty Policy
- Products purchased from Stanley Lanka come with a 30-day warranty starting from the date of delivery.
- Warranty covers manufacturing defects only and does not include damage caused by mishandling, accidents, or improper use.
- Each product undergoes a 3-step quality check before shipping to ensure it meets our standards.
- For warranty claims, the buyer is responsible for return delivery fees.
3. Returns Policy
- Returns are accepted within 14 days of purchase for unused items in their original packaging.
- Return delivery charges are the responsibility of the buyer.
- Refunds will be credited to the same account used for the original purchase once the returned item is inspected and approved.
4. Shipping Information
- Free delivery is provided for all orders across Sri Lanka.
- Orders are typically delivered within 7 days, but delivery may take up to 28 days in some cases due to logistical factors or product availability.
- Customers will be notified once their order has been dispatched and provided with tracking details.
5. Special Requests
Customers can request specific colors or models not available on the website.
- While we make every effort to fulfill such requests, availability is subject to supplier stock.
- Additional processing time may apply for special requests.
6. Gift Services
- Customers can send Stanley Tumblers as gifts for an additional fee of Rs. 1000, which includes gift wrapping and a personalized note.
- Gift delivery is subject to the same shipping timelines and conditions.
7. Payment Terms
- Payments must be made in full at the time of order placement.
- We accept major credit/debit cards and other payment methods as displayed at checkout.
8. Liability
- Stanley Lanka is not liable for delays in delivery due to unforeseen circumstances, such as natural disasters or courier service disruptions.
- We are not responsible for damage caused to products after delivery due to improper use or accidents.
9. Privacy Policy
- Stanley Lanka is committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how your data is collected, used, and secured.
10. Contact Us
If you have any questions or concerns regarding these terms, feel free to reach out to us:
- Email: [email protected]
- Phone: 0740 293 208
By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing Stanley Lanka!