Warranty Program

Warranty Information

1. What is the warranty period for Stanley Tumblers?
We offer a 30-day warranty from the date you receive your product.

2. What does the warranty cover?
The warranty covers any manufacturing defects or faults that occur under normal use within the 30-day period.

3. What is not covered under the warranty?
The warranty does not cover damages caused by mishandling, accidents, improper use, or unauthorized modifications. This includes dents, scratches, and other physical damages resulting from drops or impact.

4. How does Stanley Lanka ensure product quality?
Every tumbler undergoes a three-step quality check process before being shipped to our customers. This ensures that you receive a flawless product that meets Stanley’s high standards.

5. How do I claim the warranty?
If you believe your product has a manufacturing defect, contact us within the 30-day warranty period. Provide your order details, a description of the issue, and photos of the product. You can email us at [email protected] or Call us at 0740 293 208, and we’ll assist you with the warranty claim process.

6. What happens after I submit a warranty claim?
Once we review your claim, we’ll determine if the issue is covered under the warranty. If approved, we will offer a replacement or repair based on the nature of the defect.

7. Who pays for the delivery fee for warranty claims?
For warranty claims, the buyer is responsible for the delivery fees when returning the product to us. However, if the warranty claim is approved, we will cover the shipping cost for sending the replacement or repaired product back to you.

If you have further questions about our warranty policy, feel free to reach out to us!